Skip to content

Account Management

Account Management
8 August 2024
10:00 - 10:45

James Osborne leads a dynamic 45-minute roundtable discussion on developing and executing a successful strategic account management process tailored to the needs of your recruitment business.


Directors and Owners of Recruitment Businesses (sessions available for both TRN Members and non-members)


Achieving true scalability and longevity in a recruitment business hinges on our capacity to not only retain but also expand our current client roster. In this session, we will delve into the various elements of strategic account management that aim to cultivate lasting profitability and enhance the worth of each client.

  • Understanding the Power of Customer Lifetime Values (CLVs)
  • Operation Goldmine™
  • Cross Selling and Up Selling
  • The ABC Model™
  • Measuring Customer Profitability and Contribution
  • The Stickability Factor
Join the event

About the speaker

James Osborne