Devyce

Devyce: AI-Driven Tool that Builds Candidate Loyalty

In today's competitive recruitment market, loyalty isn't just a nice-to-have—it's critical to staffing agency success. But true loyalty isn't about repeat business alone. Loyalty is built on trust, understanding, and connection.

Trust doesn't come from collecting surface-level data like names and email addresses. It comes from remembering what matters—a candidate's career goals, challenges, frustrations preferences, and context—and being able to act on that insight. Accordingly, AI-based tools like Devyce are here to help capture, store, and reflect on detailed and complex candidate data.

Active Listening: A Recruiter's Competitive Edge

One of the most overlooked but powerful ways to build trust is simple: undivided attention. Active listening demonstrates undivided attention more clearly than anything else. Active listening is foundational to psychological safety; when people feel safe, they begin to trust and open up. The guard is down, and thus, they begin to tell the truth. That's when meaningful conversations can happen.

Here are a few ways recruiters can show they're truly listening:

• Acknowledge and echo: Short phrases like "I see" or "That makes sense" signal presence.
• Reflect back: "So you're saying the timing didn't feel right?"
• Ask follow-up questions: "How did that affect your decision?"
• Summarise: "Let me check I've got this—you're looking for..."
• Use non-verbal signals: Match energy and pause before replying. Show you're processing, not interrupting.

Admin Fatigue Is Killing Candidate Trust

Realistically, however, admin tasks—note-taking, updating CRMs, following up—eat into the time recruiters could be using actively listening and genuinely engaging. The result? Calls feel transactional.

Candidates quickly sense the disconnect. It doesn't inspire a feeling of being valued—at worst, it can feel like being dismissed. And when that happens, trust doesn't just falter—it dies before it is born.

Letting Tech Handle the Admin so You Can Handle the Relationship

That's where tools like Devyce come in. Devyce uses the latest interactive AI and machine learning to capture key insights into CRM fields, summarise action points, and can even generate follow-up messages upon request, all while you can stay present with the candidate.

Devyce integrates with major CRMs like Bullhorn, Vincere, JobAdder, and Salesforce, so every conversation is documented without distraction. You stay present. The system does the admin.

Curious why Devyce was created? Hear it straight from the source - Nick Browne - in this short video: