Talent Analytics

Talent Analytics: The CX Engine for Recruitment Businesses

Talent Analytics gives recruitment companies a complete service management system to measure, manage and elevate customer experience. We plug seamlessly into Bullhorn, Vincere, and JobAdder, making it easy to capture feedback, generate insights and take action automatically.

Talent Analytics is purpose-built for recruitment businesses that are looking to scale. Our platform combines:

NPS and performance measurement

Track candidate and client sentiment in real time with the most advanced CX measurement in the market. Drill into consultant, team and overall business insights to uncover what is driving loyalty and what is driving churn.

AI and sentiment analysis

Go beyond scores. Our AI surfaces patterns in written feedback and flags trends, risks and opportunities across your business. This gives leaders a proactive view of customer experience before issues escalate.

Customised surveys for every audience

Surveys are tailored to your brands, team structure, geography and language preferences. From time zone-optimised sends to localised messaging, we help you create the most personalised experience and highest response rates possible.

Automated routing and action flows

Detractors can trigger real-time alerts, automated recovery emails or be assigned directly to a consultant or manager. Promoters can be nudged to refer, review or re-engage. We help design the perfect balance of automation and human follow-up based on your goals.

Whether you're focused on service delivery, retention, referrals or reputation we help you make customer experience measurable, commercial and scalable.

Trusted by Leading Recruitment Brands

Tile Hill
Winners of multiple service awards and ranked in the top 1% of businesses for service excellence on Talent Analytics. 

Verto People
Using Talent Analytics for performance management and generating a significant amount of new business through social proof shared from real-time feedback.

Plexus
Joined in early 2025. Their CX score is rapidly climbing toward world-class levels as they establish themselves as the leading crypto recruitment firm.

Hyper
Recently onboarded with a focus on continuous improvement and optimising their strong reputation in the life sciences market.