Turning Underperformance Around: Practical Strategies for Billing Managers

When a team member’s underperforming, it can drain time, energy, and team morale — but it doesn’t have to stay that way.

In this focused session for Billing Managers and Team Leaders, TRN’s Gordon Stoddart is joined by Chris Hart (Arcade) to explore how to diagnose, coach, and course-correct underperformance without micromanaging or burning people out.

You’ll leave with practical tools, simple mindset frameworks, and proven techniques to help your recruiters shift gears and start delivering again — whether they’re brand new, plateauing, or losing motivation.

What we’ll cover:

• Why performance dips happen — and what most managers get wrong when trying to fix them
• How to coach underperformers without resorting to pressure tactics
• Spotting the difference between a skill gap and a motivation issue
• Creating a high-trust, high-accountability culture that lifts team performance
• What to try tomorrow if one of your team is off track

Ideal for Billing Managers, Delivery Leads, and anyone directly responsible for team results.

The Recruitment Network is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you.

The Recruitment Network is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you.